What user needs did you prioritise in the design process? How did you incorporate user feedback into the redesign?
I am a big believer in user-first innovation, so really being led by the end-user and their experience and requirements. Our design process starts by gaining deep insight on what problems we can solve, and every piece of feedback is considered from extensive use so when you get to a final design, it feels effortless. The different design elements should be intuitive and just work, as well as looking beautiful. We aren’t really tied in to needing to fit in to a particular mould – for the team here we are much more interested in how people are using their kit, and creating things that have both form & function.
There were a number of different aspects we really focused on with the new design for the bag:
Waterproof Performance
Just one example of this is the upgraded front pockets with the colour coded zip pulls, this is in answer to people wanting to stash their phone in easy-access locations on the water without running the risk of them getting wet.
Tough Love
The Red consumer leads an active life, and the backpacks need to stand up to heavy use whether that is being thrown down on to wet and dirty ground mid-hike, stashed at the front of their board, being filled with wet kit after a swimming session, or coping with a torrential downpour when you are on your bike. It’s strong and easy to clean – the perfect solution for busy lives.
Comfort When Carrying
Our airflow foam straps were really popular, but we have tweaked all elements of their design from increasing the thickness of the padding to contouring their shape to be more ergonomic. The straps also have an improved chest strap which again can handle more heavy use and has a safety whistle too.
Commuting
More light reflective elements mean you’ll be seen from all angles when carrying, front on, from the rear, and now side on too. We also tested the new padded back support panels cycling to and from work on the Devon lanes.