We hope that you love your Red purchase(s). However, we understand that sometimes you may want to return an item and receive a refund.

If you selected the Checkout+ free returns option with your order then it will be free to return your product. If you did not select this during the checkout process there is an additional fee to pay.

Please read the following conditions on how to make a return.

1. Head to our Returns Portal
2. Enter your Order Number which you will have received when you placed the original order
3. Select the item(s) you would like to return
4. Select if you would like to Return, exchange for another size or receive store credit.
5. Store Credit will be sent to you in the form of a virtual gift card that retains value. This means you can use it as many times as you want until the balance reaches $0.00
6. Drop off your items at your nearest AUS Post store. Once we receive and verify your returned items your new replacements/refund will automatically be sent out to you, it’s as easy as that. If you do not hear from us within the allotted time please email us on: team@red.equipment

To receive a refund, unwanted items must be returned to us within 30 days of delivery or collection. We do not accept returns received outside of this 30-day window.

If you no longer have the original packaging from your order, you can return your order in any other packaging as long as all items are packed securely, and the parcel is properly sealed.

You can return your items within 30 days of placing your order.

• Sale/Outlet items are not eligible for returns.
• Clothing should be unworn, unwashed and in its original packaging with its labelling intact and attached still to the product.
• Equipment should be un-used and with its original packaging and / or labelling intact and attached to the product. 
• Items which don't have the labelling attached to the product will incur a 10% reconditioning charge which we will notify you after inspection of your return. If we do not hear back from you within 4 days of contact we will return the items to you. 

Free gifts or promotional items are not returnable!

All items are inspected before a refund is processed.

Items deemed to be in a poor condition will be returned to you.

If any item returned breaches any of the terms outlined in this policy, we reserve the right to return the item back to you in the same condition it was received in.

Yes! We are able to offer exchanges for a different size of the same product, just follow the steps above on how to return and select exchange from the options available.

Exchanges will be shipped once the original item has been returned to us and processed by our Customer Service team. 

If you selected Checkout+ when placing your order then your return will be free.

If you did not opt in to free returns via the Checkout+ option then there will be a $11.99 label fee and a $3.60 processing fee. Once this has been paid you will receive your returns label.

If returning items via your own method, we recommend using a trackable, insured service with a courier.

Please ensure you retain your proof of postage.

We cannot accept responsibility/reimburse for any items lost or damaged in transit.

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment. Funds can take up to 10 working days to appear into your account.

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you once approved.
• If approved, then your refund or credit will be processed, in the case of a refund a credit will automatically be applied to the original method of payment, with funds returned to you within 10 working days.
• Refunds can only be offered for items received back within 30 days after delivery, in a new (unused) condition with all labels still attached to the product (dont worry if the integrity of the out wrapping has been compromised during opening. 
• Items that don't have the original lables still attached will be charged a 10% reconditioning fee which will be deducted from your refund. We will notify you if this is required and will not action this until we hear back from you. If we don't hear back from you within 4 working days we will return the items to you with no refund.
• If you took advantage of a promotion including free items (for example buy X get Y free, or free X with Y) then the free items must also be returned. If you fail to return your free gift you will be charged for the free items that you have received.